Ayers Basement Systems Lawsuit: A Crack in the Foundation


Have you ever dreamed of a dry, comfortable basement, free from leaks and dampness? For many homeowners, Ayers Basement Systems promises just that. However, recent complaints and lawsuits have cast a dark shadow over the company’s reputation.

Ayers Basement Systems, based in Michigan, has been in the business of waterproofing basements and crawl spaces for decades. They boast a wide range of services, from sump pumps and drainage systems to foundation repair and crawl space encapsulation. But beneath the surface, a different picture emerges.

Several customers have filed complaints against Ayers Basement Systems, alleging misleading sales tactics, shoddy workmanship, and warranty issues. Common complaints include:

High-pressure sales tactics: Customers report feeling pressured to sign contracts without fully understanding the scope of the work or the associated costs.
Poor quality work: Some customers have experienced leaks and other problems after Ayers Basement Systems has completed work, leading to costly repairs.
Difficulties getting warranty claims honored: Customers have complained about Ayers Basement Systems being unresponsive or difficult to deal with when trying to get warranty claims honored.

These complaints paint a worrying picture of a company that prioritizes profits over customer satisfaction. In 2018, Ayers Basement Systems was even sued by a competitor for unfair business practices. The lawsuit alleged that Ayers Basement Systems was making false and misleading statements about its products and services.

While not all customers have had negative experiences with Ayers Basement Systems, the sheer number of complaints raises serious concerns. If you’re considering hiring them for your basement waterproofing needs, it’s crucial to do your research and understand the risks involved.

Here are some questions to ask yourself before signing a contract:

What are the qualifications and experience of the technicians who will be performing the work?
Do you have a written estimate that details the scope of the work and the associated costs?
What is the company’s warranty policy, and how do I file a claim?
What are the company’s customer service ratings?

By thoroughly investigating Ayers Basement Systems and any other potential contractors, you can make an informed decision and avoid becoming another victim of a basement waterproofing nightmare.

Ayers Basement Systems BBB Profile: https://www.bbb.org/us/mi/grand-rapids/profile/waterproofing-contractors/ayers-basement-systems-0372-24000148
Basement Systems, Michigan, at least 41 homeowner complaints in the last 3 years: https://forum.nachi.org/t/basement-waterproofing-system/41206
Ayers Basement Systems LLC v. StayDry Basement Waterproofing Inc. et al: https://www.bbb.org/us/mi/lansing/profile/basement-waterproofing/ayers-basement-systems-0332-90016869


1. What are the most common complaints against Ayers Basement Systems?

High-pressure sales tactics, shoddy workmanship, and difficulties getting warranty claims honored are the most common complaints.

2. Has Ayers Basement Systems been sued?

Yes, in 2018, the company was sued by a competitor for unfair business practices.

3. What are some things to consider before hiring Ayers Basement Systems?

The qualifications and experience of the technicians, the scope of work and associated costs, the company’s warranty policy, and customer service ratings.

4. Are there other basement waterproofing companies available?

Yes, many other companies offer similar services. It’s important to compare quotes and services before making a decision.

5. What are some tips for avoiding basement waterproofing scams?

Get multiple quotes, check references, and never feel pressured to sign a contract.

6. Who can I contact if I have a complaint against Ayers Basement Systems?

You can file a complaint with the Better Business Bureau or the Michigan Attorney General’s Office.

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